Panorama Suite

Reductions for kids (with 2 adults in the same room):

• Up to 2 years of age: € 25,-/day
• 3 - 5,99 years: - 50%
• 6 - 8,99 years: - 30%
• 9 - 12,99 years: - 20%
• From 13 years: - 10%

Double room used by one person on request.

E-Bike
You can rent bikes at Papin Sport San Candido/Innichen and you get a discount of 10%.

Early morning leave breakfast
At request we prepare breakfast for you the day of your departure already from 6 am onwards in order for you to make sure you can have a trip home relaxed and with all the time needed. Please book you early morning breakfast at the reception the evening before.

Group Discounts
The booking of more than 20 people opens ways to interesting discounts at our hotel. Please get in touch with us if interested.

Internet
Our hotel is equipped with Wireless-Lan (WLAN) network (free Internet).

Lunch
At lunch we serve you delicious dishes (big or small) at our restaurant. Alternatively, you can also have a little snack at our bar. A wide selection from our list with a great deal of creative dishes is there only to be chosen from. Please note that lunchs had will be highlighted separately on your check-out bill note. Please also understand that out of high season Monday at noon no lunch will be served.

Meals
Please undestandt that we will allow for no reductions in case of meals booked but not taken.

Payment

We accept credit cards (EC-Card, Visa, Mastercard). Please understand that under a recent Italian Law cash payments are possible only up to Eur 999,99.

Bank account
Cassa Rurale Alta Pusteria
IBAN: IT 98 L08020 58790 000301044486
SWIFT: RZSBIT21009

Pets - Got an enquiry
We do understand pet owners who wish to spend the best period of the year in company of their small friends. After all, we have so much nature around the hotel that it would be a pitty not having there with you to benefit. We also hope that you understand that pet animals are under no circumstances accepted neither in the restaurant, the sunbathing area, the playing ground for children nor in the wellness area.

If your pet damages our property, we reserve the right to make a claim on your third-party liability pet insurance.

Room check-in and room check-out
We observe highest standards of cleanliness. Therefore, check-in is from 3 pm onwards. Please inform us in advance in case of late arrival. On check-out day we kindly ask you to hand in your room key by 10 am.

Room preference
We kindly ask for your understanding that whilst on room category without any problems we can make no fix promises as to the specific rooms.

Shuttle-service
In winter we provide for a shuttle service. At request, there is a shuttle available to bring you to the nearby ski resorts Monte Elmo/Helm and Baranci/Haunold or to the next cross-country trails in the morning and pick you up in the late afternoon.

Smoking
Already since the recent and complete refurbishment of our hotel we are a strict no-smoking hotel. In the meantime, every hotel in Italy has become subject to a rigourous no ecception no-smoking place as the very sensitive fire alarms installed throughout the hotel will immediately signal any non- observance of that law. However, it is of course still allowed to smoke outside of the hotel. „Early bookers"  will get a room with panorama view, all rooms are south / west facing, Spacious and sunny rooms with wood furniture.

Deposit
Your reservation is not confirmed definitively until a deposit is made on our bank account.

Normally our cancellation conditions apply, we also recommend you take out travel cancellation insurance.

In the following cases

• the government of your country of origin issues a travel warning for South Tyrol
• the government of your country of origin prescribes quarantine after a holiday in South Tyrol
• border closures
• you have recently tested positive for the Covid-Sars-19 virus

... you can cancel your booking free of charge until the day before your arrival – there will be no cancellation costs and the deposit is converted into a holiday voucher (valid for one year).

For cancellations, which are not connected to Covid-19, we apply the following cancellation policy:

• Up to 2 months before arrival – cancellation is free of charge
• Up to 1 month before arrival: 40 % of the total amount will be charged
• Up to 1 week before arrival: 70 % of the total amount will be charged
• In the last week before arrival day, in case of belayed arrival, premature departure or no-show we will charge 100 % of the total amount as per Italian law.

The cancellation policy is applicable even if the room has fully or partially been resold. Cancellations are only valid if sent in written form.

The deposit will be converted into a voucher, which will be redeemable for a new desired date.

We recommend taking out a travel cancellation insurance directly after booking your holidays, which can simply be made on our homepage.

Cancellation Cover (click here)

(The right of withdrawal as laid down in the Consumers’ Code („Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code)“) is not contemplated)