Winter prices
Room rates are to be calculated per person/night, with half board treatment in double room. There will be levied a municipality tax of 1,90 euro per person and per day (kids up to 14 years of age are exempted from payment).
Services Included
- A very diverse and balanced morning breakfast buffet with all needed for a great start in your day
- In the evening a 4 course menu of your choice prepared by our much loved cuisine
- Diverse and very fresh salads and vegetables at our buffet
- Daily free access to our wellness area inclusive of the saunas and Infinity Pool (from May 26th 2022)
- use of the panoramic spaces of quiet (from May 26th 2022)
- a wellness bag wit bathrobes, sauna towels and slippers
- A parking space for free right in front of our hotel
- Winter: a daily shuttle to the nearby ski resorts of Monte Elmo/Helm and Haunold/Baranci and lockable Ski room with Ski boot dryer.
- High Speed Internet Access
Children's Rates
Reductions for kids (with 2 adults in the same room):
- Up to 2 years of age: € 30,-/day
- 3 - 5,99 years: - 50%
- 6 - 8,99 years: - 30%
- 9 - 12,99 years: - 20%
- From 13 years: - 10%
Useful Information
Double room used by one person on request.
E-Bike
You can rent bikes at Papin Sport San Candido/Innichen and you get a discount of 10%.
Should you prefer to have dinner either outside or only occasionally at our restaurant, you can book our rooms at a Eur 8 per person and day discount as calculated on the half board rate depending on the booking of either a standard or a comfort room.
Early morning leave breakfast
At request we prepare breakfast for you the day of your departure already from 6 am onwards in order for you to make sure you can have a trip home relaxed and with all the time needed. Please book you early morning breakfast at the reception the evening before.
Group Discounts
The booking of more than 20 people opens ways to interesting discounts at our hotel. Please get in touch with us if interested.
Internet
Our hotel is equipped with Wireless-Lan (WLAN) network (free Internet).
Lunch
At lunch we serve you delicious dishes (big or small) at our restaurant. Alternatively, you can also have a little snack at our bar. A wide selection from our list with a great deal of creative dishes is there only to be chosen from. Please note that lunchs had will be highlighted separately on your check-out bill note. Please also understand that out of high season Monday at noon no lunch will be served.
Meals
Please undestandt that we will allow for no reductions in case of meals booked but not taken.
Payment
We accept credit cards (EC-Card, Visa, Mastercard). Please understand that under a recent Italian Law cash payments are possible only up to Eur 999,99.
Bank account
Cassa Rurale Alta Pusteria
IBAN: IT 98 L08020 58790 000301044486
SWIFT: RZSBIT21009
Pets - Got an enquiry
We do understand pet owners who wish to spend the best period of the year in company of their small friends. After all, we have so much nature around the hotel that it would be a pitty not having there with you to benefit. We also hope that you understand that pet animals are under no circumstances accepted neither in the restaurant, the sunbathing area, the playing ground for children nor in the wellness area.
If your pet damages our property, we reserve the right to make a claim on your third-party liability pet insurance.
Room check-in and room check-out
We observe highest standards of cleanliness. Therefore, check-in is from 3 pm onwards. Please inform us in advance in case of late arrival. On check-out day we kindly ask you to hand in your room key by 10 am.
Room preference
We kindly ask for your understanding that whilst on room category without any problems we can make no fix promises as to the specific rooms.
Shuttle-service
In winter we provide for a shuttle service. At request, there is a shuttle available to bring you to the nearby ski resorts Monte Elmo/Helm and Baranci/Haunold or to the next cross-country trails in the morning and pick you up in the late afternoon.
Smoking
Our hotel we are a strict no-smoking hotel. In the meantime, every hotel in Italy has become subject to a rigourous no ecception no-smoking place as the very sensitive fire alarms installed throughout the hotel will immediately signal any non- observance of that law. However, it is of course still allowed to smoke outside of the hotel.
„Early bookers"
will get a room with panorama view, all rooms are south / west facing, Spacious and sunny rooms with wood furniture.
Cancellation
DEPOSIT
Your reservation is not confirmed definitively until a deposit is made on our bank account. We recommend you take out travel cancellation insurance.
CANCELLATION POLICY
For cancellations we apply the following cancellation policy:
- Up to 2 months before arrival – cancellation is free of charge
- Up to 1 month before arrival: 40 % of the total amount will be charged
- Up to 2 weeks before arrival: 60 % of the total amount will be charged
- Up to 1 week before arrival: 70 % of the total amount will be charged
- Up to 2 days before arrival: 80 % of the total amount will be charged
- Cancellations within 1 day prior to arrival, 100% of the total booking will be charged
- in case of belayed arrival, premature departure or no-show we will charge 100 % of the total amount as per Italian law.
The cancellation policy is applicable even if the room has fully or partially been resold. Cancellations are only valid if sent in written form.
The deposit paid before arrival (guaranteed booking) is considered a security deposit and will not be refunded in the event of cancellation.
We recommend taking out a travel cancellation insurance directly after booking your holidays, which can simply be made on our homepage. Cancellation Cover (click here)
(The right of withdrawal as laid down in the Consumers’ Code („Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code)“) is not contemplated)
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