Useful Information

Information from A to Z

Banking information
Raika Hochpustertal
IBAN: IT 98 L08020 58790 000301044486

Booking changes
If you make changes in your reservation, the total price will be recalculated based on availability and request.

Cancellation insurance
To save you inconvenience and additional expense, we recommend taking out cancellation insurance: Europäische Reiseversicherung company.

Check in/check out
The apartments are ready for occupancy after about 3:00 p.m. on day of arrival. Apartments must be vacated by 10:00 a.m. on day of departure.

For a stay of seven night or more, the apartment will be cleaned including change of bed linen (kitchen excluded) You will be billed for each additional cleaning service. We are happy to accept that you don't want your apartment cleaned. No intermediate cleaning is provided for short stays of 2 to 6 nights.

Deposit (guaranteed booking)

  • Booking is binding for both parties only after receipt of the deposit.
  • Deposit amount depends on the total price of your stay.
  • If you pay the total bill when you book, you get a 3% discount on the total price.
    *this isn't valid for still reduced prices or booked offers

Final cleaning
The final cleaning is included in the price.

Laundry service
Washing machine and dryer are available for a charge.

Maximum vacation apartment occupancy
Depends on the number of beds/sofa beds for a maximum of 4 to 6 people.

The apartment booking does not include meals.

Online deposit
If you want to pay your deposit securely and quickly, you can use our online payment system. Data is transmitted to our local bank in encrypted form. As soon as the bank transfer is successfully completed, our bank and we will send you confirmation of your payment. Please keep the receipt.

Payment means and modalities
We accept credit cards (EC card, Visa, MasterCard). Please understand that under Italian law, cash payments are only allowed up to EUR 4.999,99. Publication of the new price lists makes the previous lists invalid. In the event of unforeseeable economic developments or any 10 percent change in the current value added tax rate, an adjustment must be made. Value added tax is included in the vacation price.

In consideration for our guests with allergies, no pets are allowed.

Requested apartment
We can only take note of room requests depending upon availability.

Smoking is not permitted in the vacation apartments and enclosed areas.

Short stays
Possible on request.

Shuttle service
We have set up a shuttle service for you in winter. On request, it will take you to the Elmo/Helm or Baranci/Haunold ski areas or to the cross-country ski trail free of charge in the morning and bring you back in the afternoon.

Each apartment has a SuitePad, a digital guest directory with many functions. The SuitePad provides you information about tourist destinations, events, mountain tours or general hotel information.

Want to give someone a voucher? Please order online or directly at the reception.

Reviews from our guests

Your feedback constantly motivates us to do our best to offer you an unforgettable holiday.
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updated on 26.01.2024
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