Cancellation

A cancellation can be unpleasant for you and also for us. Please contact us with a written notice in case of cancellation.

DEPOSIT

Your reservation is not confirmed definitively until a deposit is made on our bank account. We recommend you take out travel cancellation insurance.


CANCELLATION POLICY

For cancellations we apply the following cancellation policy:

  • Up to 2 months before arrival – cancellation is free of charge
  • Up to 1 month before arrival: 40 % of the total amount will be charged
  • Up to 2 weeks before arrival: 60 % of the total amount will be charged
  • Up to 1 week before arrival: 70 % of the total amount will be charged
  • Up to 2 days before arrival: 80 % of the total amount will be charged
  • Cancellations within 1 day prior to arrival, 100% of the total booking will be charged
  • in case of belayed arrival, premature departure or no-show we will charge 100 % of the total amount as per Italian law.

The cancellation policy is applicable even if the room has fully or partially been resold. Cancellations are only valid if sent in written form.

The deposit paid before arrival (guaranteed booking) is considered a security deposit. It will be refunded if cancellation will be up to 2 months before arrival otherwise it will not be refunded.

We recommend taking out a travel cancellation insurance directly after booking your holidays, which can simply be made on our homepage. Cancellation Cover (click here)

(The right of withdrawal as laid down in the Consumers’ Code („Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code)“) is not contemplated)

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